You’ve found it, the best place to buy parts for your laptop or tablet! We go above and beyond the competition making us true laptop parts experts Because:

Our goal is to get your laptop back up and running because we have the team and the experience to make it happen for you!


Sincerely

Founder, Laptop Parts Expert, Inc.

866-410-0620

Mon-Fri 5:00am - 2:00pm PST

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Laptop Parts Expert Company Policies

The policies set forth below constitute the terms and condition of your use and purchase from laptopartsexpert.com. By placing or submitting an order with AER Worldwide, you agree to be bound by the following:

      GENERAL

      1. PAYMENT TERMS AND TAXES

        All prices are advertised in U.S. currency and exclude taxes, insurance, shipping and handling, unless otherwise indicated. Prices are subject to change at any time without notice. Taxes will be added to your order total, and you are responsible for paying sales tax unless a California reseller certificate is submitted in accordance with the below.

        Payment is due at the time of placing or submitting your order, unless otherwise agreed in writing.

        CALIFORNIA - Sales tax of 7.5% will be added to your order total for all orders shipped within California. Sales tax of 9.00% will be added to your order total for all orders picked up in Alameda County, California. Customer is responsible for any additional district tax due to the State of California for additional taxes levied in another district.
        ILLINOIS - Sales tax of 6.25% will be added to your order total for all orders shipped within Illinois. Customer is responsible for any additional district tax due to the State of Illinois for additional taxes levied in another district.
        SOUTH CAROLINA - Sales tax of 6.0% will be added to your order total for all orders shipped within South Carolina. Customer is responsible for any additional district tax due to the State of South Carolina for additional taxes levied in another district.
        TEXAS - Sales tax of 6.25% will be added to your order total for all orders shipped within Texas. Customer is responsible for any additional district tax due to the State of Texas for additional taxes levied in another district.

        CALIFORNIA - AER Worldwide will exclude California sales tax upon presentation of your California Resellers Certificate, which must be presented and accepted by AER Worldwide prior to submitting or placing your order. Your California Blanket form must be faxed to AER Worldwide at 510-933-0557. The form is located here: http://www.laptoppartsexpert.com/files/boe230.pdf
        ILLINOIS - AER Worldwide will exclude Illinois sales tax upon presentation of your Illinois Resellers Certificate, which must be presented and accepted by AER Worldwide prior to submitting or placing your order. Your Illinois Certificate of Resale form must be faxed to AER Worldwide at 510-933-0557. The form is located here: http://www.laptoppartsexpert.com/files/illinois-resale-certificate-form.pdf
        SOUTH CAROLINA - AER Worldwide will exclude South Carolina sales tax upon presentation of your South Carolina Resellers Certificate, which must be presented and accepted by AER Worldwide prior to submitting or placing your order. Your South Carolina Resale Certificate form must be faxed to AER Worldwide at 510-933-0557. The form is located here: http://www.laptoppartsexpert.com/files/south-carolina-resale-certificate-form.pdf
        TEXAS - AER Worldwide will exclude Texas sales tax upon presentation of your Texas Resellers Certificate, which must be presented and accepted by AER Worldwide prior to submitting or placing your order. Your Texas Sales and Use Tax Resale Certificate form must be faxed to AER Worldwide at 510-933-0557. The form is located here: http://www.laptoppartsexpert.com/texas-resale-certificate-form.pdf

      2. SHIPPING

        You are responsible for all shipping, freight and insurance costs, which will be added to your order total, unless otherwise indicated. Title and risk of loss passes to you when AER Worldwide delivers the products to the shipping carrier. You are responsible for notifying AER Worldwide of any loss and of the filing of a claim for recovery for any loss during transit. *FREE SHIPPING APPLIES TO ALL ORDERS SHIPPED IN THE USA. THERE IS $10 MINIMUM ON ORDERS TO QUALIFY. Orders qualifying for free shipping will be shipped USPS First Class Mail or USPS Priority Mail if over 13 ounces.

        Any shortages must be reported to AER Worldwide within three days of your receipt. This may be done by phone only.

        International customers are responsible for all tariffs and brokerage fees. If you do not pay the carrier for these fees, they will be charged to the credit card used on your order.

      3. TYPOS

        AER Worldwide is not responsible for typographical errors made in its advertising and/or within the text of AER Worldwide website.

      4. MISC.

        All rights, duties, claims, obligations and/or disputes arising out of your purchase from AER Worldwide shall be governed in accordance with the laws of the state of California. In the even t of legal action, you agree to submit to the jurisdiction of the Superior Court of the State of California, County of Orange, and said court shall have the exclusive right to resolve and all claims between you and AER Worldwide.

        In the event that it becomes necessary for AER Worldwide to incur any costs or expenses in connection with enforcement and/or collection activities, Laptop Parts is entitled to actual attorneys fees and costs of collection. All unpaid balances shall accrue interest at a rate of 1.5% per month.

      RETURNS

      1. TERMS AND OBLIGATIONS

        Products may be returned only upon the prior approval and issuance of a Return Merchandise Authorization (RMA) from AER Worldwide, in accordance with the RMA instructions below.

        Merchandise returned without a Return Merchandise Authorization (RMA) may be subject to a research fee of $10.00.

        Products may be returned for a refund provided the product is returned in saleable condition, new, unused (does not apply to products sold as refurbished), with the original seals, if any, intact. A 10% restocking fee will apply (Effective 11/1/10.)

        For defective, damaged, incompatible, or incorrect shipments, AER Worldwide will offer a replacement product, if available, at the time the RMA is issued provided the request is made within 30 days from the date of the original invoice. For RMA requests made more than 30 days from the date of the original invoice, AER Worldwide will offer a replacement product, if available, store credit, or refund in the amount of the purchase price of the product, excluding shipping once the defective, damaged, incompatible, or incorrect shipment is returned.

      2. RMA INSTRUCTIONS (Defective, damaged, incompatible, or incorrect shipment)
        1. If you wish to return a product, you must contact AER Worldwide by phone toll-free at 866-410-0620, Monday through Friday between the hours of 9:00 a.m. and 6:00 p.m., PT. RMA requests are approved by phone only. Unauthorized and/or unmarked product returns will be subject to a research fee of $10.00.

        2. When calling to request a RMA, please have the following information available:

            a. Original order number (for orders placed on our website)
            b. Invoice number
            c. Name the order was placed under
            d. Item number (not necessary unless a and b are not available)
            e. Nature of the problem

        3. All returned products must be shipped in the original packaging if available or sufficient packaging material identical or comparable to original packaging. Failure to do so will void the RMA and any warranties that may apply.

        4. AER Worldwide must receive returned products within 30 days of the date of issuance of the RMA. In the event returned products are received more than 30 days from the date of issuance of the RMA, any and all warranties become void and AER Worldwide may, at its sole discretion, refuse to accept the product for return, credit, or replacement.

        5. All returned products must include any and all cables, drivers, disks, or other accessories provided with the product unless otherwise authorized. AER Worldwide warranty is voided if the returned product is not returned in their as-sold condition, matching the specifications and serial numbers for all components contained therein.

        6. AER Worldwide will provide a return shipping label by e-mail for returns of defective, damaged, incompatible, or incorrect shipments. Returned products shipped C.O.D. will be refused.

        7. Replacement products will be processed as follows:

            a. You may request an advance replacement if your request is made within 30 days from the date of the original invoice, wherein the replacement product will be shipped at our expense at the time the RMA is issued. An authorization to charge your credit card will be processed. However, your credit card will not be charged at this time. If your initial method of payment was PayPal, you will need to provide us with a valid credit card in order for an authorization to charge may be processed. When the returned product is received and processed, the authorization to charge will be voided. If AER Worldwide is unable to track your return within 7 days of issuance of an RMA, you will be charged for the replacement. Once the return product is received, you will be refunded for the replacement product.

            b. For RMA requests more than 30 days from the date of the original invoice, AER Worldwide will ship your replacement product once the product is returned and processed.

            c. For product that is damaged in shipping, AER Worldwide will ship a replacement at our expense at the time of issuance of an RMA. The damaged shipment must be reported to AER Worldwide within 3 days of receiving. It will be the responsibility of AER Worldwide to file a claim with the shipping carrier. A refund or credit will be issued upon approval and receipt of any claim filed with the shipping carrier.

      3. RMA INSTRUCTIONS(For functional products)
        1. Same as above

            a. Refunds and credits are issued only after the returned product has been received, tested, and verified for authenticity.
            b. You are responsible for shipping costs on returns for refund.


      WARRANTIES

      1. WARRANTY DESCRIPTION

        AER Worldwide warrants that all products meet the specification and use as indicated within the product description for the specific product within this website. Should any product not conform to its product description, AER Worldwide will issue a credit in the amount of the price of the product or provide a conforming replacement product. The warranty period is as follows:

        • 1-year AC Adapters, Auto/Air Adapters, Batteries, Memory

        • 90-days DC Jacks, Keyboards, LCDs, Optical Drives, Plastics

        • 30-days CPUs

        This limited warranty covers only normal use. It does nor supercede, extend, revive or replace the Original Electronic Manufacturers Warranty (OEM). The manufacturers warranty is null and void unless otherwise indicated in writing. Further, this warranty does not apply in the following circumstances: 1. defects resulting from improper or inadequate installation, use or maintenance; 2. alterations or modifications by you or unauthorized third parties; 3. accidental or intentional damage; or 4. normal wear and tear.

      2. DISCLAIMER

        AER Worldwide is a reseller of new, used and recycled products and claims no association to any manufacturer. All product markings applied by AER Worldwide are for identification purposes only and are no intended to indicate product origin. Where appropriate, products are marked with serial numbers, and any warranty on such products is void if that serial number is removed or tampered with. You agree to indemnify and hold AER Worldwide harmless from and against any and all claims, damages, expenses or losses AER Worldwide incurs as a result of unauthorized warranties and/or representations as to origin made by you in connection with the resale of this product.

        Except as otherwise stated herein, AER Worldwide expressly disclaims any and all warranties, either expressed or implied, including implied warranties of fitness for particular purpose and merchantability. The term of any warranties not disclaimed herein is limited to 90 days from the date of your purchase. The maximum liability of AER Worldwide is limited to the purchase price you paid for the product. AER Worldwide is not liable for its non-performance when such performance is prevented due circumstances beyond its control. AER Worldwide is not liable for property damage, personal injury, loss of use, interruption of business, lost profits, lost data, or other consequential, punitive or special damages, however caused, whether for breach of contract or warranty, negligence, any intentional acts in tort, strict liability or otherwise.

      PRIVACY NOTICE

      1. PRIVACY POLICY STATEMENT

        This Privacy Policy discloses the privacy practices for www.laptoppartsexpert.com. This policy applies solely to information collected by this website, and provides you notice of the following: what personally identifying information is collected from you through our website, how it used and with whom it may be share; what choices are available to you regarding our use of your personal information; the security policy and procedures in place to protect your information; and how you can correct any inaccuracies in your information.

      2. COLLECTION AND USE OF INFORMATION

        AER Worldwide is the sole custodian of the information collected on this website. AER Worldwide has access only to that personal information which you voluntarily provide via your direct contact. Your information is used only for the specific purpose of that contact. AER Worldwide will not share your personal information with any third party, other than as necessary to fulfill any order or request. Unless otherwise directed, AER Worldwide may contact you via email to inform you of specials, new products or services, or changes to this privacy policy.

      3. SECURITY

        AER Worldwide takes precautions to protect your personal information. When your personal information is submitted to AER Worldwide via this website, that information is protected both online and offline. Personal information, such as your contact and billing information, is encrypted and securely transmitted to AER Worldwide. You can verify this by identifying a closed lock icon at the bottom of your web browser, or identifying https in front of the web address.

        Your personal information stored offline is also protected. AER Worldwide allows access to this personal information only to employees for the purpose of performing a specific task (such as billing or customer service) when necessary. The computer/servers on which this information is stored is maintained in a secure environment.

        Upon your request of submission for service on AER Worldwide website, such as ordering a product, requesting customer service, requesting a call-back, or certain marketing materials, the information provided by you will be used to fulfill the request. In order to do so, your information may be shared with third parties, such as financial institutions or shipping carriers. AER Worldwide may also contact you regarding a particular transaction as part of a customer satisfaction survey or for market research purposes ONLY.

        AER Worldwide is committed to your secure shopping experience on our website. In addition to our policy of encryption, explained below, AER Worldwide is registered with Verisign, the industry leader in website identification. Versign allows your browser to confirm AER Worldwide identity before transmitting your personal information.

      4. ORDERS

        Certain information is requested on our order forms. To purchase from AER Worldwide, you must provide your identifying contact information (name, shipping address, phone number) and financial information (credit card number and expiration date). This information is used for order fulfillment and order processing. If there is a problem with your order, you will be contacted via that information provided by you.

      5. USER ACCESS

        You have the option of opting out of any future contact from AER Worldwide at any time. Contact AER Worldwide via email or phone to do the following: determine what information, if any, AER Worldwide has stored about you; change/correct any information AER Worldwide has stored about you; request that AER Worldwide delete any information it has stored about you; and/or express any concern you may have about the use of your information by AER Worldwide.

      6. COOKIES

        AER Worldwide utilizes cookies on its website. A cookie is a unit of data stored on your (and our site visitors) hard drive to enable AER Worldwide to improve your access to this website and identify repeat visitors to the website. When a cookie is used to identify you, you will not be required to re-enter any previously created passwords, thereby improving your ease and efficiency in using our website. Cookies also enable AER Worldwide to target the interests of website visitors in order to enhance the usefulness and experience on our website. Usage of cookies is not in any way related or intended to collect or store your personally identifying information.

      7. LINKS

        This website contains links to third-party websites that are unaffiliated with AER Worldwide. AER Worldwide is not responsible for the content or privacy practices of these third-party websites. You are encouraged to be aware when you leave AER Worldwide website, and review the privacy policies of these non-affiliated sites.

      8. ENCRYPTION

        Encryption is used to ensure your safe and secure shopping in AER Worldwide store. When you place an order with AER Worldwide, your personal and credit card information is protected by encryption. Encryption scrambles your information while traveling over the internet and while stored on AER Worldwide servers. In all transactions, SSL (Secure Socket Layer)/128 bit encryption protocol is utilized when transmitting information over secure ports.

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